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Festive À La Carte
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Order
How do I order?
Ordering catering has never been so easy: You simply choose your favourite dishes from our menu online and put together your individual buffet. Up to 2 working days* before the event begins, you can change details such as the choice of food and number of people, add crockery and cutlery. Our service to change your booking is 100% free of charge. Depending on the change, costs may be applied e.g. for added persons or added extras. If you have any questions, our friendly customer service will be happy to advise you.
*until 12:00 p.m. two working days before delivery. We always try to make everything possible, yet cannot fully guarantee all changes are possible on short notice. We always need to consult with respective kitchen.
How do I change an order during the order process?
Desktop:
During the entire ordering process, you will find a summary of your food selection ("Your selection") on the right side of your screen. You can change this at any time. Simply click on the edit button next to starter/ main course/dessert and make your desired change.
Mobile:
During the entire ordering process, you can view your selection at any time. Simply click on "Show selection", make the desired change – done!
If you prefer to have a personal consultation, just call us and our friendly customer service will be happy to help you.
Can I make changes to my order even after I have made a booking?
Sure! Your satisfaction is our number one priority. That's why you can change your order flexibly up to two working days* before your event starts. Depending on what exactly you want to change, this can also be free of charge. This way you stay flexible, no matter what happens.
All changes must be send to us in writing no later than 12:00 noon two working days before delivery. Furthermore, all changes always need to be double-checked with the respective kitchen. Especially in the case of changes to the dishes, we cannot always guarantee this short-term flexibility. Possible additional costs may apply.
Please note: You have to cancel? Depending on the size of your catering, the deadline for cancellations free of charge may vary; for more detailed information, please refer to our terms and conditions.
How can I try the food in advance?
In order to offer you the best possible price, we unfortunately cannot offer a free tasting. We assure you, we select our local caterers according to our high quality standards, so you can be sure of good quality.
You still want to convince yourself? We recommend to pre-order a small version of our catering in advance and try it out, for example the buffet basic for only €19.90/person or our finger food basic for €11.90/person.
Where do I make special requests (e.g. food allergies)?
We will gladly take your special wishes into account. You can either specify them in the penultimate order step (5. "Delivery details") or inform our customer service up to two working days* before your event starts.
In order to be able to guarantee good quality at all times, we double-check all changes, especially to dishes, with the respective kitchen and they are only effective after the kitchen's confirmation. Possible additional costs may apply for changes on short notice.
*until 12:00 p.m. two working days before delivery
Can I also order dishes, cutlery and service staff for my event?
With our Plates & Cutlery Set you can easily add crockery and cutlery to your order. We also provide service personnel with a minimum of four (4) hours. More hours and more people can be specified during the online ordering process according to your needs.
How far in advance should I book?
The basic rule is: The earlier you order, the better. This ensures that your desired date is guaranteed and our cooks can also plan your booking. Don't worry, you still remain flexible: Up to two working days* before your event begins, you can still change the details of your order (such as the choice of food or the number of people) and book extra crockery and cutlery.
All changes must be send to us in writing no later than 12:00 noon two working days before delivery. Furthermore, all changes always need to be double-checked with the respective kitchen. Especially in the case of changes to the dishes, we cannot always guarantee this short-term flexibility. Possible additional costs may apply.
Please note: You have to cancel? Depending on the size of your catering, the deadline for cancellations may vary; for more detailed information, please refer to our terms and conditions.
What cancellation options do I have? Are there any cancellation fees?
With MYMY catering you remain flexible: Should you ever need to cancel your order, you can of course do so. Please contact our customer service as soon as possible. For a free cancellation, please note our cancellation deadlines, which depend on the size of your catering.
For cancellation free of charge, our cancellation periods are:
- Up to 7 days before the booked service date, for a total order price up to 2,000 € incl. VAT.
- Up to 3 weeks before the booked date of service, for a total price of the order up to 10,000 € incl. VAT.
- If the total price of the order exceeds 10.000 € incl. VAT, only possible up to 8 weeks before the booked date of performance or after individual written agreement.
Please note: Depending on the size of your catering, the deadline for a free cancellation may vary; more detailed information on this can be found in our terms and conditions.
How do I know that my order has been accepted?
You will receive a total of two e-mails from us: You will receive our confirmation of receipt directly after booking. We will then process your order internally and send you the order confirmation separately. Please note that this can take up to three days. In urgent cases and for further questions, our customer service will be happy to assist you.
I have ordered but have not yet received a confirmation e-mail. What to do?
Please check your spam folder first. It is possible that our confirmation mail has accidentally landed there. If you still haven't heard from us three days after ordering, please contact our customer service.
Payment
How can I pay for my order?
At MYMY catering you have the possibility to pay your order either by credit card, PayPal or prepayment. If you choose to pay by prepayment, we ask you to transfer the money at least five days before your event starts. Business customers have the additional option to pay by invoice.
How can I redeem my voucher?
You can redeem your voucher code during the order process in the last step after you have chosen your payment method. The new payment amount will be shown directly and updated in the order overview after you have entered your code.
My payment could not be completed. What options do I have?
If your credit card payment is declined, we ask you to either try another credit card or choose an alternative payment method. Our customer service will be happy to help you, if you have further questions.
Is the payment on MYMY catering secure?
Of course! Your credit card details are absolutely safe with us. We work with the highest security standards to protect your data.
Do I get my money back if my order is cancelled?
If your catering has been cancelled by us, we will arrange for a refund of your paid amount within seven days.
Delivery
What happens after I have placed my order?
After your order at MYMY catering you will receive two e-mails from us: You will receive our confirmation of receipt directly after booking. We will then process your order internally and send you the order confirmation separately. Please note that this can take up to three days. In urgent cases and for further questions, our customer service will be happy to assist you.
What are the delivery charges?
For each order we charge an additional service fee of 19,90€. This includes delivery and collection of our equipment – regardless of distance and order volume.
How large is the delivery area of MYMY catering?
MYMY catering is represented at around 220 locations in almost every corner of Germany.
How is the food delivered?
Food should not not only tickle the taste buds, it should appeal to the eyes as well. That is why we attach great importance to ensuring that your catering is delivered to you in an aesthetically pleasing way. Our finger food is delivered on fine porcelain and melamine plates. We deliver our hot food in chafing dishes under which there is fuel paste, so that the food stays hot for a longer period of time. The appropriate serving cutlery for taking out the food is included with every delivery.
My order was not delivered/ not delivered on time/ I received the wrong dishes.
We always do our best to deliver your catering on time. Nevertheless, it can happen that our drivers unexpectedly get into a traffic jam or similar. Please allow for half an hour of goodwill.
In urgent cases please contact our customer service, who will find an individual solution with you.
When will the supplied equipment be picked up again?
That's entirely up to you. We will be happy to pick up the heating containers as well as the crockery and cutlery at an appointment of your choice. Our driver will contact you directly upon delivery and arrange a collection date with you. If you are bound to a certain time, you can also leave us a message in the field "special wishes" when you order, e.g. if everything has to be picked up on the same day.
How do I give feedback after my order?
Thank you for taking the time to evaluate our service. We are very happy about your feedback, because it helps us to optimise our internal processes and to improve our services further. After completing your order, you will receive an e-mail from us in which we will check your satisfaction with MYMY. You can also review us on Google.
Current information: Coronavirus
What steps are MYMY catering taking around the Coronavirus (COVID-19) outbreak?
Health and safety are our top priorities for all our customers and catering partners here at MYMY catering. We work hard to deliver the best possible experience to you, which is why we want to reassure you that we are closely monitoring the Coronavirus (COVID-19) outbreak.
MYMY catering is following the guidance released by the government and is working closely with our catering partners to stay up-to-date with and implement the advice, including advising against travel and self-isolation.
What steps are MYMY catering taking with catering partners around the Coronavirus outbreak?
We have made the following requirements clear with our catering partners:
- If their staff are returning from holiday abroad: All employees returning from specified countries must go through self-quarantine.
- If a member of their staff or a visitor is diagnosed with a case of COVID-19: They must notify MYMY catering immediately. As a precautionary action, we will suspend the partner caterer account as per official advice.
- If our catering partner is unable to fulfil your order: we will look to find an alternative catering partner, where possible
- If you want a specific statement on the Coronavirus from a catering partner: Please reach out to us and will contact our catering partner on your behalf.
What is MYMY catering staff approach with staff in our HQ?
MYMY catering has imposed working from home for the time being and has asked that staff do not travel to high-risk areas. If this is unavoidable, self-isolation and working from home for 14 days is mandatory on return if they have visited specified countries.
Can I cancel my order if my event is cancelled or my office is closed due to the Coronavirus?
We understand that you may need to cancel upcoming orders.
- If you would like to cancel your order for any reason related to COVID-19, please note that our regular cancellation policy will be in effect, so you can cancel your order free of charge up to 2 working days* before your event. If your allocated catering partner has had contact with COVID-19, we will find an alternative catering partner for you.
- For more information about our cancellation policy, please refer to our terms and conditions.
*until 12:00 p.m. two working days before delivery
(Please note: Depending on the size of your catering, the deadline for free cancellations may vary; for more detailed information, please refer to our terms and conditions.)
How do I notify you of a catering partner I’m concerned about?
Please contact us immediately via our usual contact channels below.
Customer service
How can I contact MYMY catering's customer service?
You have questions, would like a personal consultation or just want to get something off your chest? Our customer service is looking forward to your message or call - please give us some time to answer you when you mail us, though.
Food Allergy Info
Contains...
Celery
Crustaceans
Eggs
Fish
Gluten
Lupin
Milk / Lactose
Molluscs
Mustard
Nuts (Tree Nuts)
Peanuts
Sesame
Soy
Sulphur Dioxide (Sulphites)
Vegetarian
Vegan
contains alcohol
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Minimum subtotal of required.
Category
Allergens
Dietary Preference