Ordering catering has never been so easy: You simply choose your favourite dishes from our menu online and put together your individual buffet. Up to 2 working days* before the event begins, you can change details such as the choice of food and number of people, add crockery and cutlery. Our service to change your booking is 100% free of charge. Depending on the change, costs may be applied e.g. for added persons or added extras. If you have any questions, our friendly customer service will be happy to advise you.
*until 12:00 p.m. two working days before delivery. We always try to make everything possible, yet cannot fully guarantee all changes are possible on short notice. We always need to consult with respective kitchen.
Desktop:
During the entire ordering process, you will find a summary of your food selection ("Your selection") on the right side of your screen. You can change this at any time. Simply click on the edit button next to starter/ main course/dessert and make your desired change.
Mobile:
During the entire ordering process, you can view your selection at any time. Simply click on "Show selection", make the desired change – done!
If you prefer to have a personal consultation, just call us and our friendly customer service will be happy to help you.
Sure! Your satisfaction is our number one priority. That's why you can change your order flexibly up to two working days* before your event starts. Depending on what exactly you want to change, this can also be free of charge. This way you stay flexible, no matter what happens.
All changes must be send to us in writing no later than 12:00 noon two working days before delivery. Furthermore, all changes always need to be double-checked with the respective kitchen. Especially in the case of changes to the dishes, we cannot always guarantee this short-term flexibility. Possible additional costs may apply.
Please note: You have to cancel? Depending on the size of your catering, the deadline for cancellations free of charge may vary; for more detailed information, please refer to our terms and conditions.
In order to offer you the best possible price, we unfortunately cannot offer a free tasting. We assure you, we select our local caterers according to our high quality standards, so you can be sure of good quality.
You still want to convince yourself? We recommend to pre-order a small version of our catering in advance and try it out, for example the buffet basic for only €19.90/person or our finger food basic for €11.90/person.
We will gladly take your special wishes into account. You can either specify them in the penultimate order step (5. "Delivery details") or inform our customer service up to two working days* before your event starts.
In order to be able to guarantee good quality at all times, we double-check all changes, especially to dishes, with the respective kitchen and they are only effective after the kitchen's confirmation. Possible additional costs may apply for changes on short notice.
*until 12:00 p.m. two working days before delivery
With our Plates & Cutlery Set you can easily add crockery and cutlery to your order. We also provide service personnel with a minimum of four (4) hours. More hours and more people can be specified during the online ordering process according to your needs.
The basic rule is: The earlier you order, the better. This ensures that your desired date is guaranteed and our cooks can also plan your booking. Don't worry, you still remain flexible: Up to two working days* before your event begins, you can still change the details of your order (such as the choice of food or the number of people) and book extra crockery and cutlery.
All changes must be send to us in writing no later than 12:00 noon two working days before delivery. Furthermore, all changes always need to be double-checked with the respective kitchen. Especially in the case of changes to the dishes, we cannot always guarantee this short-term flexibility. Possible additional costs may apply.
Please note: You have to cancel? Depending on the size of your catering, the deadline for cancellations may vary; for more detailed information, please refer to our terms and conditions.
With MYMY catering you remain flexible: Should you ever need to cancel your order, you can of course do so. Please contact our customer service as soon as possible. For a free cancellation, please note our cancellation deadlines, which depend on the size of your catering.
For cancellation free of charge, our cancellation periods are:
- Up to 7 days before the booked service date, for a total order price up to 2,000 € incl. VAT.
- Up to 3 weeks before the booked date of service, for a total price of the order up to 10,000 € incl. VAT.
- If the total price of the order exceeds 10.000 € incl. VAT, only possible up to 8 weeks before the booked date of performance or after individual written agreement.
Please note: Depending on the size of your catering, the deadline for a free cancellation may vary; more detailed information on this can be found in our terms and conditions.
You will receive a total of two e-mails from us: You will receive our confirmation of receipt directly after booking. We will then process your order internally and send you the order confirmation separately. Please note that this can take up to three days. In urgent cases and for further questions, our customer service will be happy to assist you.
Please check your spam folder first. It is possible that our confirmation mail has accidentally landed there. If you still haven't heard from us three days after ordering, please contact our customer service.
At MYMY catering you have the possibility to pay your order either by credit card, PayPal or prepayment. If you choose to pay by prepayment, we ask you to transfer the money at least five days before your event starts. Business customers have the additional option to pay by invoice.
You can redeem your voucher code during the order process in the last step after you have chosen your payment method. The new payment amount will be shown directly and updated in the order overview after you have entered your code.
If your credit card payment is declined, we ask you to either try another credit card or choose an alternative payment method. Our customer service will be happy to help you, if you have further questions.
Of course! Your credit card details are absolutely safe with us. We work with the highest security standards to protect your data.
If your catering has been cancelled by us, we will arrange for a refund of your paid amount within seven days.
After your order at MYMY catering you will receive two e-mails from us: You will receive our confirmation of receipt directly after booking. We will then process your order internally and send you the order confirmation separately. Please note that this can take up to three days. In urgent cases and for further questions, our customer service will be happy to assist you.
For each order we charge an additional service fee of 19,90€. This includes delivery and collection of our equipment – regardless of distance and order volume.
MYMY catering is represented at around 220 locations in almost every corner of Germany.
Food should not not only tickle the taste buds, it should appeal to the eyes as well. That is why we attach great importance to ensuring that your catering is delivered to you in an aesthetically pleasing way. Our finger food is delivered on fine porcelain and melamine plates. We deliver our hot food in chafing dishes under which there is fuel paste, so that the food stays hot for a longer period of time. The appropriate serving cutlery for taking out the food is included with every delivery.
We always do our best to deliver your catering on time. Nevertheless, it can happen that our drivers unexpectedly get into a traffic jam or similar. Please allow for half an hour of goodwill.
In urgent cases please contact our customer service, who will find an individual solution with you.
That's entirely up to you. We will be happy to pick up the heating containers as well as the crockery and cutlery at an appointment of your choice. Our driver will contact you directly upon delivery and arrange a collection date with you. If you are bound to a certain time, you can also leave us a message in the field "special wishes" when you order, e.g. if everything has to be picked up on the same day.
Thank you for taking the time to evaluate our service. We are very happy about your feedback, because it helps us to optimise our internal processes and to improve our services further. After completing your order, you will receive an e-mail from us in which we will check your satisfaction with MYMY. You can also review us on Google.
Health and safety are our top priorities for all our customers and catering partners here at MYMY catering. We work hard to deliver the best possible experience to you, which is why we want to reassure you that we are closely monitoring the Coronavirus (COVID-19) outbreak.
MYMY catering is following the guidance released by the government and is working closely with our catering partners to stay up-to-date with and implement the advice, including advising against travel and self-isolation.
We have made the following requirements clear with our catering partners:
MYMY catering has imposed working from home for the time being and has asked that staff do not travel to high-risk areas. If this is unavoidable, self-isolation and working from home for 14 days is mandatory on return if they have visited specified countries.
We understand that you may need to cancel upcoming orders.
*until 12:00 p.m. two working days before delivery
(Please note: Depending on the size of your catering, the deadline for free cancellations may vary; for more detailed information, please refer to our terms and conditions.)
Please contact us immediately via our usual contact channels below.
You have questions, would like a personal consultation or just want to get something off your chest? Our customer service is looking forward to your message or call - please give us some time to answer you when you mail us, though.
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Please note the portion allocation for each dish in the order overview. Order additional portions if required. There is a small surcharge for each extra portion.
